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³Ô¹ÏºÚÁÏ > Insurance Division > Life and Health > Life & Health Actuarial > HMO Performance Report
2008 ³Ô¹ÏºÚÁÏ HMO Performance Report
Doctors and Medical Care


Are HMO members satisfied with their doctors and medical care?

A comparison of each HMO’s performance to the ³Ô¹ÏºÚÁÏ HMO average shows how effective the HMOs are in providing high quality medical care to their members.

Higher than average scores mean better performance.
Circles compare each selected HMO's score to the average for ³Ô¹ÏºÚÁÏ HMOs. Bar graphs show scores for each HMO on these topics.
Performance Compared to the Average
higher Higher than the ³Ô¹ÏºÚÁÏ HMO average
same About the Same as the ³Ô¹ÏºÚÁÏ HMO average
lower Lower than the ³Ô¹ÏºÚÁÏ HMO average

HMO Rating of
health care		 Getting
care quickly 		Rating of
personal doctor 		How well doctors communicate
Aetna - HMO/POS same same same same
AmeriHealth - HMO/POS same same same same
CIGNA - HMO/POS same same same same
Health Net - HMO/POS same same same same
Horizon - HMO same same same lower
Oxford - HMO/POS lower lower same same

Due to differences in sample size, HMOs with the same or similar scores can have different circle ratings.
 
Rating of health care
Percent of members who rated their quality of care a 9 or 10 on a scale from 0 (worst possible) to 10 (best possible):		   Getting care quickly
Percent of members reporting that when care was needed right away they were always • able to obtain care as soon as needed • able to obtain appointment as soon as needed:
Rating of health care   Getting care quickly
     
Rating of personal doctor
Percent of members who rated their personal doctor a 9 or 10 on a scale from 0 (worst possible) to 10 (best possible):		   How well doctors communicate
Percent of members reporting that their doctor always • explained things understandably • listened carefully • showed respect • spent enough time:
Rating of personal doctor   How well doctors communicate
 
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³Ô¹ÏºÚÁÏ Department of Banking and Insurance